Meet The Swag Staff: Jill Metterhausen

We are pleased to introduce Jill Metterhausen, a member our amazing Guest Services team, who started in 2014 with The Swag.  Deener and Dan quickly saw Jill’s talents and promoted her to be Director of Guest Services in 2015, a role she held for two season.

In 2017, Jill took the year off to spend time with her newborn son, Logan.  We were blessed, in 2018 to welcome Jill back to The Swag on a part time basis, which allowed her to spend more time with Logan and her husband, Eric. Since then, she has also served as a server and The Swag’s Master Gardener, before returning to Guest Services.

Prior to joining The Swag, Jill was a full-time graphic designer.  She had a large number of clients, including the Biltmore.  She continues to do some free lance graphic design work, including for an organization that we love at The Swag:  Friends of the Smokies!

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Like Chef Jake and Becky, Jill has strong Chicago ties.  She grew up there and married her high school sweetheart.  Eric is a pharmacist in the U.S. Public Health Service, and eight years ago, Jill and Eric left Chicago for Juneau, Alaska!  After 2 years spent in “The Last Frontier,” the Metterhausens moved to Waynesville in 2012.

Her joy, kindness, and guest service is clear to all who see her.  Come visit Jill & Team at The Swag by reserving a room now and Jill will see you at breakfast with hot, fresh coffee ready to go!

-David Colquitt